{"id":4814,"date":"2022-05-08T18:36:01","date_gmt":"2022-05-08T22:36:01","guid":{"rendered":"https:\/\/shank.en.pacifiquemarketing.ca\/faq\/"},"modified":"2024-02-22T14:18:43","modified_gmt":"2024-02-22T19:18:43","slug":"faq","status":"publish","type":"page","link":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/faq\/","title":{"rendered":"FAQ"},"content":{"rendered":"<div class=\"nicepage-container\"><div class=\"\" style=\"\" >        <script>\n            (function ($) {\n                var ResponsiveCms = window.ResponsiveCms;\n                if (!ResponsiveCms) {\n                    return;\n                }\n                ResponsiveCms.contentDom = $('script:last').parent();\n                ResponsiveCms.prevMode = \"XL\";\n\n                if (typeof ResponsiveCms.recalcClasses === 'function') {\n                    ResponsiveCms.recalcClasses();\n                }\n            })(jQuery);\n        <\/script>\n        \n    \n    <section class=\"u-align-center u-clearfix u-image lazyload u-section-2\" id=\"carousel_5d50\" data-image-width=\"1280\" data-image-height=\"554\" data-bg=\"url(&quot;https:\/\/shank.en.pacifiquemarketing.ca\/wp-content\/uploads\/2021\/05\/bandeau-faq.jpg&quot;)\">\n      <div class=\"u-clearfix u-sheet u-sheet-1\">\n        <h1 class=\"u-align-center-lg u-align-center-md u-align-center-sm u-align-center-xs u-custom-font u-text u-text-body-alt-color u-text-1\" data-animation-name=\"fadeIn\" data-animation-duration=\"1000\" data-animation-delay=\"0\">FAQ<\/h1>\n        <p class=\"u-custom-font u-text u-text-body-alt-color u-text-2\"> Answers to your questions<\/p>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-3\" id=\"sec-22a7\">\n      <div class=\"u-clearfix u-sheet u-sheet-1\">\n        <div class=\"data-layout-selected u-clearfix u-expanded-width u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-layout\" style=\"\">\n            <div class=\"u-layout-row\" style=\"\">\n              <div class=\"u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-md u-align-left-xl u-container-style u-layout-cell u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-valign-middle-sm u-valign-middle-xs u-valign-top-lg u-valign-top-md u-valign-top-xl u-container-layout-1\">\n                  <h2 class=\"u-align-center-xs u-align-left-md u-text u-text-1\">Shopping<\/h2>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-center u-container-style u-layout-cell u-size-40 u-layout-cell-2\">\n                <div class=\"u-container-layout u-valign-top u-container-layout-2\">\n                  <div class=\"u-accordion u-expanded-width u-faq u-spacing-20 u-accordion-1\">\n                    <div class=\"u-accordion-item\">\n                      <a class=\"active u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-1\" id=\"link-accordion-6327\" aria-controls=\"accordion-6327\" aria-selected=\"true\">\n                        <span class=\"u-accordion-link-text\"> Quelles sont les m\u00e9thodes d'exp\u00e9dition disponibles ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-8021\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-8021\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-active u-accordion-pane u-container-style u-accordion-pane-1\" id=\"accordion-6327\" aria-labelledby=\"link-accordion-6327\">\n                        <div class=\"u-container-layout u-container-layout-3\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Tout d\u00e9pendamment de votre commande (accessoires ou \u00e9quipements), les m\u00e9thodes d'exp\u00e9dition ainsi que le transporteur peut varier. Nous utilisons les services de Poste Canada pour la plupart des commandes d'accessoires exp\u00e9di\u00e9es au Qu\u00e9bec. Pour la livraison d'\u00e9quipements tel que les foyers ext\u00e9rieurs ou les fours \u00e0 pizza B\u00e9langer, le service d'exp\u00e9dition de Duquette Express\/ Plan\u00e8te courrier ainsi que d'autres transporteurs tout d\u00e9pendamment de votre localisation. \u00c0 noter que la livraison d'accessoires & d'\u00e9quipements au niveau locale (20km - place d'affaires) est effectu\u00e9 par nos propres services.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-2\" id=\"link-accordion-4aab\" aria-controls=\"accordion-4aab\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Quelles sont vos politiques d'exp\u00e9dition et de retour ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-3470\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-3470\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-2\" id=\"accordion-4aab\" aria-labelledby=\"link-accordion-4aab\">\n                        <div class=\"u-container-layout u-container-layout-4\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>\n                              <span style=\"font-weight: 700;\">Exp\u00e9dition<\/span>\n                            <\/p>\n                            <p>Les d\u00e9lais d'assemblage pour une commande web sont de 5-7 jours ouvrables.<\/p>\n                            <p>Pour la livraison d\u2019accessoires, en bas de 199,99$ avant taxes des frais de 29,99$ sont applicables pour les livraisons au Qu\u00e9bec. Pour l\u2019envoies d\u2019accessoires de 200$ + la livraison est gratuite au Qu\u00e9bec.<\/p>\n                            <p>Livraison de foyers ext\u00e9rieurs: 999,99$ et moins avant taxes, frais de 150$, 999.99$ et + avant taxes, gratuit au Qu\u00e9bec (certaines r\u00e9gions peuvent \u00eatre exclues).<\/p>\n                            <p>Livraison des fours B\u00c9LANGER: 150$ livraison au Qu\u00e9bec (certaines r\u00e9gions peuvent \u00eatre exclues).<\/p>\n                            <p>Livraison locale gratuite pour tout achat de 999.99$ et + dans un rayon de 20 km de la place d\u2019affaires. Des frais suppl\u00e9mentaires s'appliquent pour les kilom\u00e8tres suppl\u00e9mentaires.<\/p>\n                            <p>Il se peut que des d\u00e9lais suppl\u00e9mentaires s\u2019appliquent. Cela peut se produire si un produit est manquant chez le fournisseur ou s\u2019il est en rupture de stock. Si cela venait qu\u2019\u00e0 arriver votre commande serait retenue pour quelques jours avant d\u2019\u00eatre exp\u00e9di\u00e9e.<\/p>\n                            <p>\n                              <span style=\"font-weight: 700;\">Retour<\/span>\n                            <\/p>\n                            <p>Vous avez jusqu\u2019\u00e0 10 jours ouvrables apr\u00e8s la r\u00e9ception de votre commande pour nous la retourner. Vous devez nous contacter avant de retourner un article. Le produit doit nous \u00eatre retourn\u00e9 dans son emballage d\u2019origine et l\u2019emballage doit \u00eatre intact. Le produit ne doit pas avoir \u00e9t\u00e9 utilis\u00e9, le produit doit \u00eatre dans le m\u00eame \u00e9tat que lorsqu\u2019il vous a \u00e9t\u00e9 envoy\u00e9. Assurez-vous de retourner votre facture originale, vos coordonn\u00e9es, ainsi qu\u2019une note expliquant la raison de votre retour. Pour un retour d\u2019un article pour une raison autre qu\u2019une d\u00e9fectuosit\u00e9, vous devez assumer les frais de livraison et les risques pour les produits retourn\u00e9s. Lorsque nous aurons re\u00e7u et v\u00e9rifi\u00e9 votre marchandise, nous vous remboursons le prix pay\u00e9 pour le ou les produits retourn\u00e9s. Des frais de reprise de 20% sont applicables \u00e0 tous.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-3\" id=\"link-accordion-eb1f\" aria-controls=\"accordion-eb1f\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Exp\u00e9diez-vous \u00e0 l'international ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-e07d\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-e07d\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-3\" id=\"accordion-eb1f\" aria-labelledby=\"link-accordion-eb1f\">\n                        <div class=\"u-container-layout u-container-layout-5\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Pour le moment, nous n'offrons pas la livraison \u00e0 l'international.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-4\" id=\"carousel_41ce\">\n      <div class=\"u-clearfix u-sheet u-sheet-1\">\n        <div class=\"u-clearfix u-expanded-width u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-layout\" style=\"\">\n            <div class=\"u-layout-row\" style=\"\">\n              <div class=\"u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-md u-align-left-xl u-container-style u-layout-cell u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-valign-middle-sm u-valign-middle-xs u-valign-top-lg u-valign-top-md u-valign-top-xl u-container-layout-1\">\n                  <h2 class=\"u-align-center-xs u-align-left-md u-text u-text-1\">Paiements<\/h2>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-center u-container-style u-layout-cell u-size-40 u-layout-cell-2\">\n                <div class=\"u-container-layout u-valign-top u-container-layout-2\">\n                  <div class=\"u-accordion u-expanded-width u-faq u-spacing-20 u-accordion-1\">\n                    <div class=\"u-accordion-item\">\n                      <a class=\"active u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-1\" id=\"link-accordion-6327\" aria-controls=\"accordion-6327\" aria-selected=\"true\">\n                        <span class=\"u-accordion-link-text\"> Quels modes de paiement sont accept\u00e9s ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-8021\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-8021\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-active u-accordion-pane u-container-style u-accordion-pane-1\" id=\"accordion-6327\" aria-labelledby=\"link-accordion-6327\">\n                        <div class=\"u-container-layout u-container-layout-3\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Nous acceptons les paiements par carte de cr\u00e9dit\/d\u00e9bit ainsi que les paiements via Paypal.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-2\" id=\"link-accordion-4aab\" aria-controls=\"accordion-4aab\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Acceptez-vous les cartes de cr\u00e9dit internationales ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-3470\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-3470\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-2\" id=\"accordion-4aab\" aria-labelledby=\"link-accordion-4aab\">\n                        <div class=\"u-container-layout u-container-layout-4\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Voici les cartes de cr\u00e9dit que nous acceptons en ligne: Visa, Mastercard, American Express ainsi que Discover.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-3\" id=\"link-accordion-eb1f\" aria-controls=\"accordion-eb1f\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Facturez-vous la taxe de vente sur n'importe quel article ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-e07d\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-e07d\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-3\" id=\"accordion-eb1f\" aria-labelledby=\"link-accordion-eb1f\">\n                        <div class=\"u-container-layout u-container-layout-5\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Les taxes applicables sur nos produits sont la T.V.Q. (Taxe de vente du Qu\u00e9bec) et la T.P.S. (Taxes sur les produits et services) et ce peu importe o\u00f9 le colis est envoy\u00e9. <\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    <section class=\"u-clearfix u-section-5\" id=\"carousel_608e\">\n      <div class=\"u-clearfix u-sheet u-sheet-1\">\n        <div class=\"u-clearfix u-expanded-width u-layout-wrap u-layout-wrap-1\">\n          <div class=\"u-layout\" style=\"\">\n            <div class=\"u-layout-row\" style=\"\">\n              <div class=\"u-align-center-sm u-align-center-xs u-align-left-lg u-align-left-md u-align-left-xl u-container-style u-layout-cell u-size-20 u-layout-cell-1\">\n                <div class=\"u-container-layout u-valign-top u-container-layout-1\">\n                  <h2 class=\"u-align-center-xs u-text u-text-1\">Transport et retours<\/h2>\n                <\/div>\n              <\/div>\n              <div class=\"u-align-center u-container-style u-layout-cell u-size-40 u-layout-cell-2\">\n                <div class=\"u-container-layout u-valign-top u-container-layout-2\">\n                  <div class=\"u-accordion u-expanded-width u-faq u-spacing-20 u-accordion-1\">\n                    <div class=\"u-accordion-item\">\n                      <a class=\"active u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-1\" id=\"link-accordion-6327\" aria-controls=\"accordion-6327\" aria-selected=\"true\">\n                        <span class=\"u-accordion-link-text\"> Je veux retourner mon achat ! Que dois-je faire ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-1\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-8021\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-8021\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-active u-accordion-pane u-container-style u-accordion-pane-1\" id=\"accordion-6327\" aria-labelledby=\"link-accordion-6327\">\n                        <div class=\"u-container-layout u-container-layout-3\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Vous avez jusqu\u2019\u00e0 10 jours ouvrables apr\u00e8s la r\u00e9ception de votre commande pour nous la retourner. Vous devez nous contacter avant de retourner un article. Le produit doit nous \u00eatre retourn\u00e9 dans son emballage d\u2019origine et l\u2019emballage doit \u00eatre intact. Le produit ne doit pas avoir \u00e9t\u00e9 utilis\u00e9, le produit doit \u00eatre dans le m\u00eame \u00e9tat que lorsqu\u2019il vous a \u00e9t\u00e9 envoy\u00e9. Assurez-vous de retourner votre facture originale, vos coordonn\u00e9es, ainsi qu\u2019une note expliquant la raison de votre retour. Pour un retour d\u2019un article pour une raison autre qu\u2019une d\u00e9fectuosit\u00e9, vous devez assumer les frais de livraison et les risques pour les produits retourn\u00e9s. Lorsque nous aurons re\u00e7u et v\u00e9rifi\u00e9 votre marchandise, nous vous remboursons le prix pay\u00e9 pour le ou les produits retourn\u00e9s. Des frais de reprise de 20% sont applicables \u00e0 tous.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-2\" id=\"link-accordion-4aab\" aria-controls=\"accordion-4aab\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Combien de temps me faut-il pour me faire rembourser ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-2\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-3470\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-3470\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-2\" id=\"accordion-4aab\" aria-labelledby=\"link-accordion-4aab\">\n                        <div class=\"u-container-layout u-container-layout-4\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Une fois le retour approuv\u00e9 et re\u00e7u sur place, le remboursement sera effectu\u00e9 dans un d\u00e9lai de 3 \u00e0 5 jours ouvrables apr\u00e8s la r\u00e9ception de l\u2019article.<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-3\" id=\"link-accordion-eb1f\" aria-controls=\"accordion-eb1f\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Comment puis-je annuler ou modifier ma commande ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-3\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-e07d\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-e07d\" style=\"\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-3\" id=\"accordion-eb1f\" aria-labelledby=\"link-accordion-eb1f\">\n                        <div class=\"u-container-layout u-container-layout-5\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p>Vous avez besoin d'annuler ou modifier une commande plac\u00e9e en ligne? Svp, nous contacter via courriel au <a href=\"mailto:contact@shankequipment.com\">contact@shankequipment.com<\/a> ou en communiquant au +1 819 919-5935 dans les plus brefs d\u00e9lais suivant votre achat sur notre boutique en ligne.\n                            <\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                    <div class=\"u-accordion-item\">\n                      <a class=\"u-accordion-link u-border-1 u-border-active-grey-10 u-border-grey-10 u-border-hover-grey-15 u-border-no-left u-border-no-right u-border-no-top u-button-style u-custom-font u-font-raleway u-text-body-color u-accordion-link-4\" id=\"link-93ab\" aria-controls=\"93ab\" aria-selected=\"false\">\n                        <span class=\"u-accordion-link-text\"> Comment puis-je obtenir de l'aide si j'en ai besoin ?<\/span><span class=\"u-accordion-link-icon u-icon u-text-grey-40 u-icon-4\"><svg class=\"u-svg-link\" preserveAspectRatio=\"xMidYMin slice\" viewBox=\"0 0 16 16\" style=\"\"><use xlink:href=\"#svg-731b\"><\/use><\/svg><svg class=\"u-svg-content\" viewBox=\"0 0 16 16\" x=\"0px\" y=\"0px\" id=\"svg-731b\"><path d=\"M8,10.7L1.6,5.3c-0.4-0.4-1-0.4-1.3,0c-0.4,0.4-0.4,0.9,0,1.3l7.2,6.1c0.1,0.1,0.4,0.2,0.6,0.2s0.4-0.1,0.6-0.2l7.1-6\n\tc0.4-0.4,0.4-0.9,0-1.3c-0.4-0.4-1-0.4-1.3,0L8,10.7z\"><\/path><\/svg><\/span>\n                      <\/a>\n                      <div class=\"u-accordion-pane u-container-style u-accordion-pane-4\" id=\"93ab\" aria-labelledby=\"link-93ab\">\n                        <div class=\"u-container-layout u-container-layout-6\">\n                          <div class=\"fr-view u-clearfix u-rich-text u-text\">\n                            <p style=\"\">La m\u00e9thode la plus facile pour obtenir de l'aide ou des conseils est de remplir un formulaire dans la section contact et ensuite, s\u00e9lectionner l'onglet \"obtenir des conseils\". Vous pouvez \u00e9galement nous contacter sur nos diff\u00e9rents m\u00e9dia sociaux ou encore, par t\u00e9l\u00e9phone en composant le +1 819 919-5935 et il nous fera plaisir de r\u00e9pondre \u00e0 vos questions!<\/p>\n                          <\/div>\n                        <\/div>\n                      <\/div>\n                    <\/div>\n                  <\/div>\n                <\/div>\n              <\/div>\n            <\/div>\n          <\/div>\n        <\/div>\n      <\/div>\n    <\/section>\n    \n    \n    \n  \n<\/div><\/div>","protected":false},"excerpt":{"rendered":"<p>FAQ Answers to your questions Shopping Quelles sont les m\u00e9thodes d&#8217;exp\u00e9dition disponibles ? Tout d\u00e9pendamment de votre commande (accessoires ou \u00e9quipements), les m\u00e9thodes d&#8217;exp\u00e9dition ainsi que le transporteur peut varier. Nous utilisons les services de Poste Canada pour la plupart des commandes d&#8217;accessoires exp\u00e9di\u00e9es au Qu\u00e9bec. Pour la livraison d&#8217;\u00e9quipements&hellip;<\/p>\n","protected":false},"author":17,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"_links":{"self":[{"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/pages\/4814"}],"collection":[{"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/users\/17"}],"replies":[{"embeddable":true,"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/comments?post=4814"}],"version-history":[{"count":2,"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/pages\/4814\/revisions"}],"predecessor-version":[{"id":4816,"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/pages\/4814\/revisions\/4816"}],"wp:attachment":[{"href":"https:\/\/shank.en.pacifiquemarketing.ca\/en\/wp-json\/wp\/v2\/media?parent=4814"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}